Safety and Support
Your privacy, payment methods and what to do if something goes wrong.
Is my personal information safe with Tickit?
We take user privacy seriously. Your personal information is protected in accordance with our privacy policy. You can review our privacy policy here.
What payment methods are accepted for subscriptions?
We accept various payment methods, including credit cards and mobile payment options. You can choose your preferred payment method during the subscription process.
What happens if I encounter technical issues with the app?
If you encounter any technical issues or have questions, you can contact our customer support team via the app or the website. We're here to assist you.
Are there any restrictions on the number of discounts I can claim in a day/week/month?
None of our subscriptions limit how many Tickits you can claim. However, partnered businesses may set limitations and restrictions on their listed offer. Some partnered businesses have opted into our Gifts program. Users can only claim one offer from the available gifts per week. Gifts reset every Monday.
How often are new discounts and businesses added to the app?
We continuously update the app with new discounts, partnered businesses and locations. New offers are added regularly to provide you with fresh and exciting deals. Check the app frequently and turn on ‘Push Notifications’ to discover the latest discounts and businesses in your area.
Still stuck? Send us a support request and we'll get back to you within 1–2 business days.